Tutor.com

December 1, 2015 -
Document all call information according to standard operating Tracks calls appropriately and gather necessary demographic or other information and enter into database. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Respond to customer questions and resolve customer issues Answer inbound calls and provide information to customers about various products, including life insurance. Record and verify accurate information on all calls Close sales on a variety of products featured on infomercials Handle customer inquiries by phone Assist hospice workers currently servicing the elderly and disabled. Assist disabled individuals and their family members, providers, vendors, and agencies with time sheet receipt and payment, receipt of paperwork, personal information updates, and program questions. Record PT/INR results for Coumadin patients and place orders for diagnostic supplies, including testing monitors, test strips, lancets.

Liveop

September 1, 2015 - September 1, 2015
Provide individual or group instruction in a virtual learning environment. Answer student questions related to the course content. Communicate with students verbally and visually, using a whiteboard and voice-enabled tool, in a secure and controlled fashion. Assist students with cover letters and resumes

Kaplan University
2016

UNC Greensboro
2004

Elizabeth City State University
2000