Johanna Estrella

Location: United States

Languages: English , Spanish



I have strong communication, typing, and administrative skills. I have extensive and proficient knowledge of answering a multi-lined telephone, Microsoft Applications: Word, PowerPoint, Outlook, Legal Files, and a current typing speed of 55 wpm. In addition to this, I am also bilingual. I speak, read, and write Spanish fluently and professionally. ...
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Expertise

Writing

Plumbing

Feet

Work

Administrative

Union Services INC
Philadelphia
October 1, 2008 -
Handle high volume of calls covering full range of customer service, obtaining complete information for resolution of transaction in a prompt and professional manner. Provided prompt resolution of customers Student Accounts. Establish rapport with current and potential customers, ask pertinent questions and interpret information in order to identify customer needs. Educated current and potential customers on specific product, service and rate information in order to guide customer into appropriate services to suit their viewing needs and enable them to make purchasing decision. Responsible for explaining customer's billing to give customers a clear understanding of charges, billing cycles, prorate, etc. Correct errors and discrepancies on customer billings as necessary. Processed customer transactions and respond to inquiries in a responsive, timely and accurate manner. I resolved delinquent account balances; I enter account information into billing system with a high degree of accuracy to execute customer’s orders, schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement. I assisted and participate in ongoing training as needed to increase skill level and productivity.

Education

College

LaSalle University
2011