College graduate, tech support experience for over three years
Effectively diagnose evaluation of end-user Customer needs and in all cases uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers' satisfaction. Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements. Log and track support calls in the designated system(s) online chat, voice to voice and online bulletin board, prioritize and escalate jobs as required to ensure customer satisfaction. Resolves retrieval problems by altering design to meet requirements.