Merencenziana Mupemhi

Location: Harare, Zimbabwe

Languages: Shona, English

Hands on experience in designing databases to improve database speed, data integrity, and data compatibility. Proven ability to analyze, plan, manage, and motivate other team members. Passionate and energetic about quality and corporate objectives. Results driven. Pastel Evolution Administration. IT Service Management. SQL Server 2012 database administration. I am an expert at database design, ORACLE, MySQL database administration and POSTGRESQL database system, PL/SQL , programming and SQL programming . Over ten years in the ICT field.







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While at ZIMSEC, I developed the ZIMSEC examination system using ORACLE RDBMS under UNIX environment. I designed Forms and Reports Using Oracle Developer 8i(Oracle Forms and Oracle Reports) and PL/SQL, using Oracle Database 9i as the back-end. I also trained users on the use of new systems. I worked at ZIMSEC from 1997 to June 2008 as a computer Programmer.


 


In July 2008, I joined Reliant Computers. I spent three years as ORACLE Analyst/Developer writing and maintaining their Tobacco sales Floor software applications. In this position, I wrote, maintained and upgraded a database program for tracking, tobacco bales, weighing and billing.


I left Reliant computer in 2010 and joined Zimbabwe Open University. I am currently working at ZOU as an ICT Engineer Software, Systems Support. My duties include providing  high-quality technical support to users,  delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies, taking ownership of technical issues, and working with our Development team to resolve more advanced issues when necessary, Resolving escalated customer complaints without the need for team lead intervention, documenting troubleshooting and problem resolution steps, Participation in providing training to customers as required.


 I am also in charge of implementing, managing, and delivering IT services to meet the needs of ZOU to ensure that the appropriate mix of people, processes, and technology are in place to provide value.


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Expertise

Systems Analysis

  I have been associated with Zimbabwe Open University as a Systems Analyst for the past seven years. This job has allowed me to apply my knowledge of systems analysis and design and developing of  new applications and solutions for our internal clients.   Design user requirements and develop  program specifications.

Database Administration

  Administration of the ORACLE database, PostgreSQL,  SQL Server 2014, MySQL. Database fine tunning and upgrades.

Programming

Ctt, Visual Studio, Java, PL/SQL, SQL

Work

ICT Engineer Software, Systems Support

Zimbabwe Open University
Harare, Zimbabwe
April 27, 2017 - July 18, 2019
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  Providing  high-quality technical support to users.

 Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies.

  Taking ownership of technical issues, and working with our Development team to resolve more advanced issues when necessary.

 Resolving escalated customer complaints without the need for team lead intervention.

  Documenting troubleshooting and problem resolution steps.

  Participation in providing training to customers as required.

 Continuously researching on new technologies that can be adopted by the organization and make some tests and recommendations to the ICT management;

 Coordinating software system installation;

 Monitoring application servers’ performance functioning to ensure that there is best performance;

  Supervising the work of Systems Analysts and Programmers.

Software system testing

Any other duties as may be assigned by the Manager, Information Systems

Systems Analyst

Zimbabwe Open University
Harare, Zimbabwe
February 2, 2010 - March 30, 2017
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  • Ensuring adequate system security.
  • Coordinating the development of a new examination system.
  • Design and  do a gap analysis for the new examination system project.
  • Existing system evaluation and drawing up new system requirements and making up recommendations.
  • Analysis of old and new system.
  • Making program specifications for the new system.
  • Development of the new system using Java and PostgreSQL database. Data migration from Dataease to ARIS
  • Creating reports using Jasper Report.
  • Leading a team of programmers.
  • Training users on the use of the new system.
  • Preparing system documentation.
  • Preparing weekly reports on the development of the project.
  • Backing up the Dataease, Pastel Evolution and Belina payroll systems periodically and support work for those systems.
  • Pastel Evolution Project -Migrating Pastel partner to Pastel Evolution, Uploading Take on balances and Payments, Creating new accounts for all students at the university, Accounts receivable, Accounts Payable, Inventory, General Ledger.
  • Develops integration strategies between different systems such as Pastel system and the examination system, the bank deposit system and Pastel Evolution system.
  • Supporting Pastel evolution system.

Acting Manager Information Systems

Zimbabwe Open University
Harare, Zimbabwe
November 1, 2015 - April 30, 2016
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  • Ensuring adequate system security.
  • Mentoring and training new ICT support staff.
  • Managing the development, evaluation and implementation of new systems.
  • Planning, developing and implementing the specific ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
  • Ensuring the smooth running of all ICT systems.
  • Scheduling upgrades and security backups for all hardware and software systems.
  • Ensuring the smooth running of all ICT systems.
  • Managing integration strategies between different systems.
  • Keeping up to date with the latest technologies.
  • Ensuring that software licensing laws are adhered to.
  • Ensuring the security of data from internal and external attack.
  • Offering users with appropriate support and advice.
  • Managing crisis situations in Hardware or Software.

Education

High School

Hanke Adventist Secondary School(1989-1992)
1992

College

Ranche House College
1995

Graduate School

Women’s University In Africa
2006

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