A technician is diagnosing a customers computer and observes that the computer is sluggish and unresponsive. Which of the following actions should the technician take ?
• A. Explain to the customer that the computer is outdated and the technician needs to take it back to the shop to fix it. • B. Explain the problem to the customer and show the customer how to defragment the system. • C. Perform a system restore on the computer. • D. Explain the problem to the customer in basic terms and recommend a solution.
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