About Travel Reservations, Changes to Itineraries, and Customer Service 1. Why did Cornell implement a service migration to an outside vendor?

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About Travel Reservations, Changes to Itineraries, and Customer Service 1. Why did Cornell implement a service migration to an outside vendor?

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The travel industry has undergone dramatic changes in recent years that have made it economically challenging to operate travel agencies. In order to provide quality travel booking and support services for Cornell travelers without incurring high administrative costs, the university sought an outside partner.

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