Am I missing out on some rights as an Apple customer?
I’m not sure which part of what I did was most useful, so I’ll tell you the story, and you can take what you need from it. I got my G3 iBook for Chistmas 2003. The logic board broke in May 2004 and then in December 04 or January 05. Then it broke again in June. I take my laptop to Tekserve for repair instead of sending it directly to Apple. (I would like to take a moment to sing the praises of Tekserve. If you are in New York, take your puter to them always–they are competent, quick, and always willing to go the extra distance.) When I was at Tekserve, I was telling the guy how this was my third one. He said, “You know, other people have gotten replacement computers for this problem. You should call Apple.” I did so. First I called the basic help number, the one I gave you above. I explained the situation and noted that replacing a part once or twice can be coincidence, but at three it is obviously a more fundamental problem. I said I wanted a replacement machine. I was bumped up from
I have had exactly the same problem. My guess is that Apple figures there is only a small subset of people who are into Macs enough to have an ibook but not into them enough to get a newer model edvery three years and/or to go off Macs entirely. The third time I sent mine in to get the logic board replaced, the Apple tech on the phone gave me a long talk/song and dance about how they were going to really check the computer over this time, somehow implying that there might be some cause for my problems that wasn’t just bad logic boards and strongly indicating that I might have done something to cause this. Needless to say, I doubt that this was done. They also mentioned that they would be unlikely to replace the board a fourth time [I have AppleCare and I said I was pretty sure they’d have to] and fortunately that hasn’t happened yet. On the other hand, when I have to send in my laptop, I send it out on, say, a Friday afternoon and I have it back by Tuesday morning generally. It’s incon
