Are chatbots useful for visually impaired users?
We think that chatbots can offer significant benefits to blind and visually impaired users. Whilst the graphic avatar is of little use, the speech and chat interaction can provide a far more usable interface to yur web site for many users than using a full-blown screen reader such as JAWS, or a simple etxt-to-speech application such as Dragon Naturally Speaking. Indeed even learning impaired users may find the chat interface an easier way to work their way around your site.
