Are greyhound bus tickets refundable?

Good Luck. I tried to get a refund for a ticket. I contacted them by mail for over a year and they NEVER responded. To make matters worse it was their fault I needed the refund!!!! If you go to their website they give you the information to get a refund, but like I said they never responded to me at all. To submit your request for a refund, please contact us in writing. Following are frequently asked questions about our refund policy. I have a partially used ticket. How do I receive a refund? A "partially used ticket" means you purchased a ticket and did not complete the trip prior to the final destination. Partially used one-way tickets are not refundable. Partially used round trip-tickets may be submitted for refund when either the going or return portion is completely unused. Refund will be based on the fare paid minus the one-way fare, and includes a cancellation penalty of 20 percent of the remaining value. If both the going and return portions are partially used the ticket has ...  more