Are Indian call centres sweatshops?
Posted online: Monday, March 01, 2004 at 1331 hours IST Updated: Monday, March 01, 2004 at 1415 hours IST New Delhi, March 1: The BBC has already aired a documentary on them. Now, another British TV crew is here to find out whether this UK-based call centres dedicated Pune facility is a sweatshop or not. Back in the UK, theres a feeling that these call centres are dreadful places to work in, with poor quality service. So we wanted to take a look. But first impressions are lasting. And, after filming Oceans Connects plush centre on Senapati Bapat Road and visiting homes of a few staffers, documentary producer Andy Webb is happy the myths have been easily disposed off. Webb and his team are producing the documentary for British commercial TV broadcaster ITV. Oceans Connect (India) Chairman Richard Coppel is doing everything possible to tell the worldand the critics of outsourcing back home that Indian call centres are not slave labour camps. Our agents here work seven hour shifts; all me
