Are the Agencys Products and Services Aligned with Customer and Stakeholder Needs?
1.3 Has the Agency Identified Other Forces for Change? 1.4 Has the Agency Defined and Mapped Its Mission-Critical Business Processes? 1.5 Criteria Before a decision on whether to reengineer can ever be made, federal agencies must clearly know their mission and have established strategic goals that explain the purposes of the agency’s programs and the results they are intended to achieve. Well-defined missions and strategic goals form the foundation for the key business systems and processes and thus help ensure the successful outcome of their operations. Leading organizations strive to ensure that their day-to-day activities support their organizational missions and move them closer to accomplishing their strategic goals. Such strategic planning is also required by GPRA. Under GPRA, agencies must consult with both the Congress and other stakeholders in developing missions and strategic goals. They must also identify the external factors that could affect their ability to accomplish wha
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