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Are the feedback comments screened and edited before they are published?

April 26, 2017comments edited feedback published screened

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Are the feedback comments screened and edited before they are published?

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No. Both for legal and logistic reasons, feedback comments are published as soon as the user clicks SUBMIT. The legal issue: Courts have concluded that online sites that review feedback comments before publication assume legal responsibility for them at that point. If user comments are posted without review, on the other hand, the publishers liability kicks in only at the point that someone has alerted them to a potential problem with a comment. Most sites, including Poynter Online, have concluded that theyre better off enabling readers to post directly. Poynter and other sites have also favored that approach for logistic reasons, since reviewing every comment before publication would consume considerable time and attention by relatively small online staffs.