Can a member contact the BMC for assistance in getting a problem with their MCO resolved?
The member is encouraged to contact their health plan first for resolution of any problems. If they are not successful in getting a resolution resolved at the plan level, they can contact the Medicaid Hotline at 1 (800) 252-8263 for assistance. In certain instances, the BMC participates in the resolution of issues raised by the member.
Related Questions
- a problem with my desktop operating system or internet explorer software (where I would contact the VITA Enterprise Help Desk - "VCCC" for help)?
- Can a member contact the BMC for assistance in getting a problem with their MCO resolved?
- Who do I contact with ECA Digital Certificate questions and problem reporting?
