Can a shipper contest the charges which were paid for motor carrier service?
Answer. Shippers wishing to contest the charges which they paid for a household goods move or for other motor carrier service may ask the STB’s Office of Compliance and Enforcement (OCE) to perform an “Applicability Review” of the charges which were assessed. This analysis consists of reviewing the complainant’s moving or shipping documents and other paperwork, and requesting a copy of the carrier’s tariff to determine the basis for the applied charges. OCE will advise the complainant, in writing, whether or not the carrier’s charges were consistent with its tariff. If determined to be inconsistent, the complainant may then use the informal opinion as part of a court proceeding to recover the overcharges. Information regarding an “Applicability Review” may be obtained by calling 202-245-0285.
