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Can an internal party dial the Cisco IPICS dial engine telephony user interface (TUI)?

April 26, 2017Cisco Dial engine interface Internal ipics party Telephony Tui user

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Can an internal party dial the Cisco IPICS dial engine telephony user interface (TUI)?

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A. Yes, an internal party can dial the dial engine TUI as long as you have configured a SIP provider in your network. The Cisco IPICS policy engine requires that a SIP provider be configured in your network to use the dial-in, dial-out, or PMC direct dial features. A SIP provider handles calls to and from the policy engine. You must use Cisco Unified Communications Manager or a Cisco router that is running a supported version of Cisco IOS as the SIP provider and enter the required configuration information, as described in the “Configuring SIP” section on page 8-35. For information about the compatible hardware and software versions that are supported for use with Cisco IPICS, refer to the Cisco IPICS Compatibility Matrix. If the SIP provider is a Cisco Unified Communications Manager, then you must configure a route pattern for the SIP trunk. If the SIP provider is a supported Cisco IOS gateway, you must make sure that you configure a dial peer that routes the call to Cisco IPICS.