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Can I attach supporting documents (like screen shots, logs, diagrams) to a ticket?

April 26, 2017diagrams documents logs screen shots supporting

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Can I attach supporting documents (like screen shots, logs, diagrams) to a ticket?

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Yes. You and your customers (via the portal) can attach as many items as you need to each ticket. You may also attach supporting documents to your customer records as well. In addition, our email-to-TeamSupport feature will attach files in the email to tickets as well.