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Can I conduct quality reviews as work progresses on a day-to-day basis?

April 26, 2017basis conduct day-to-day progresses quality Reviews

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Can I conduct quality reviews as work progresses on a day-to-day basis?

1 Answer

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Yes. The application has a QA interface which allows you to monitor the progress of up to 9 chats at a time. You can review the quality of your online operators and even jump in (as an operator) to make quick corrections without the visitor even knowing.Please refer to the User Manual for more details, related topics and further reference.