Can it scroll to present statistics for each ACD group separately?
The DIGITAL-FAX system is able to scroll a multitude of information to each ACD group, including live ACD information and programmable messages (to keep the work environment exciting and fun). The DIGITAL-FAX system allows you to not only scroll up and scroll down but also design messages and the call status information 15 other ways; we will work with you to display the information in whatever format best suits your needs. Our customers have found that giving the agents the real time information in combination with message of encouragment and praise increases their ability to service their customers.
