Can it show information like the number of calls in queue, longest wait time in queue, service level percentage, number of agents available?

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Can it show information like the number of calls in queue, longest wait time in queue, service level percentage, number of agents available?

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Visual Electronics worked with supervisors, agents, and managers to design a system that displays information that would be useful to everyone which not only increases the call centers efficiency but also creates a sense of teamwork between managers, supervisors, and agents. We are able to display the number of calls in queue, longest wait time, service level percentage, number of agents available, average speed of answer, and number of agents not ready. As long as the information is given to a supervisor’s console, we are able to convert that information and display it on the DIGITAL-FAX ACD monitors.

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