Can OCP recommend reliable merchants?
As a government agency, we can’t recommend one merchant over another. OCP staff members are not permitted to give opinions as to how “good” or “bad” particular merchants are. However, the complaints that are filed with OCP are public records, and we can provide you with the number of complaints filed against a particular merchant, whether the complaint was resolved or unresolved, or if OCP took legal action. If the consumer wants to review the actual complaints, they can do so by call the office and making an appointment. While the complaint information that we give out can be helpful, you should be aware that it does not take into account all the factors involved in how reliable a merchant is, nor does it take into account the volume of business a merchant does. Accordingly, it should be only one factor in your decision whether to deal with a particular merchant. To make this information more meaningful, it’s a good idea to ask about the complaint records of 3 or 4 comparable business
