Can sellers contact buyers after the buyer has received a refund to learn more about what happened and how they can improve?
Sellers are allowed to contact buyers to learn and provide good customer service. Additionally, sellers should monitor their feedback, Detailed Seller Ratings, and standing through the Seller Dashboard. Please note that buyer harassment by sellers will not be tolerated and eBay takes harassment reports seriously.
Related Questions
- What is eBay doing to address buyers who abuse the Feedback system? How can sellers prevent buyer extortion and unpaid items from negatively impacting DSRs?
- Can sellers contact buyers after the buyer has received a refund to learn more about what happened and how they can improve?
- Is there contact management available for buyers and sellers?
