A. The Computrace Agent is extremely difficult to remove. The Computrace software incorporates a self-healing technology that we call “persistence”, which essentially rebuilds the agent software installation even if the agent service is deleted by conventional means. The self-healing function is not resident within the file system and is more difficult to detect and remove than “normal” software. The persistent and self-healing portion of the software is difficult to remove because it is stealthy. The software is normally removed only by an authorized user with the correct password. The self-healing feature will repair a Computrace installation in newly formatted and installed operating systems as well as freshly imaged systems. This “persistent” design is maximized in laptops with the persistence module in the BIOS.