Can TICO take any administrative action against a travel agency or travel wholesaler when TICO receives a consumer complaint?
TICO examines all complaints to see if there has been a breach of the Travel Industry Act, 2002 and/or Ontario Regulation 26/05. When a complaint involves allegations of non-compliance with the Act, the Registrar will undertake the necessary compliance and enforcement activities. TICO will require the registered travel company involved to initiate corrective measures in an effort to prevent similar situations from affecting future travelers. Any compliance activity is dealt with separately from assisting with resolution of the complaint.
Related Questions
- If an agency violates any part of the insurance code and the violation results in administrative action by the department, will the department take action against all of that agencys locations?
- Can I learn the results of any administrative or enforcement action in relation to my complaint by TICO’s Compliance Department?
- Can TICO take any administrative action against a travel agency or travel wholesaler when TICO receives a consumer complaint?
