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Crashes/ExceptionsI receive an unexpected error message when I perform some operation, how do I report the problem so that you can diagnose it?

April 26, 2017crashes Diagnose Error message operation perform problem report unexpected

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Crashes/ExceptionsI receive an unexpected error message when I perform some operation, how do I report the problem so that you can diagnose it?

1 Answer

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Posted

First make a note of the details of the exception: • Press any “Details” button to show the details • Select the section indicated below and press Ctrl+C to copy the selected text to the clipboard • Paste that text in an email message to us along with any instructions on how to reproduce the problem. Finally, see if you can reproduce the problem following the instructions you’re sending to us. Even if you can’t, provided you have the details of the exception as noted above, please send us the information as we may be able to identify the issue from the trace.