Did Electronic Forms (Registrations only) stop working on each workstation after the workstation was restarted?
The Folio or Receipt prints just fine, but the registration prints only the guest information and not the logo at the top or the signature box. If you have checked the printer assignments (see box at right) and they appear correct, it may be an incorrect setting in your PMS system. 1. Click on Start / Programs / System 21 / Database Maintenance. Log in. You may need a managers password for access. 2. Select Hotel Defaults by double clicking 3. Select Receipt Printing by double clicking. 4. Un-check the box that says “Print pre-reg and check out forms using VB” Note: “If this box was checked, you will need to close and re-start System 21 on each workstation.” Some properties have experienced very slow printing of Conformation Letters when this box is not checked and have been told by Hilton support to check the box in order to speed that up. Unfortunately, checking this box disables electronic forms. You may need to switch this back and forth depending on what you need to get done at th
