Do all Mystery Shopping companies know about certification?
We have discussed this program with the MSPA members since its inception and have received their input. We also sent out information to all MSPA members asking them to inform their staff. We cannot guarantee you that all companies have shared the information with every employee in their company. Did they tell the schedulers and forget to mention it to the receptionist? Maybe so. They may also have temporary personnel who do not have knowledge of the programs.
We have discussed this program with the MSPA members for a year and have received their input. We also sent out information to all MSPA members asking them to inform their staff. We cannot guarantee you that all companies have shared the information with every employee in their company. Did they tell the schedulers and forget to mention it to the receptionist? Maybe so. They may also have temporary personnel who do not have knowledge of the programs.
