Do case managers really manage people?
I don’t want to lose control, and I’m not a case. Excellent question. A good case manager will work with you to determine what is important to you and what you think would be the most effective way to reach those goals. Case managers don’t manage people—they help people to manage complicated situations. Simply put, they help to keep you, or your loved ones, at the center of services being provided on your behalf. Care management and care coordination are two other terms sometimes used to describe this work. Different organizations and individuals define these terms in different ways; for example, professionals providing services to older adults often call themselves geriatric care managers. The terms case management and case manager are used in this site for the sake of simplicity, but the information also applies to care management and care coordination.
