Do I contact Helpstar if I have any problems with the Tyan Web Portal?
You would NOT contact Helpstar directly if you are having issues with the use of the Web Portal. You would contact Tyan directly if you are having issues with the use of this particular support software. There are multiple email addresses that you can contact tech support directly at about this issue. You can find those addresses at this web link: http://www.tyan.com/contact.