Does AAFES have one overall customer comment system?
The Exchange Customer Comment Program is a corporate-wide program, and is available at all AAFES stores worldwide. We consider it a major priority to make communicating with AAFES an easy process. It’s also important that you know your comments are being heard, they’re taken seriously, and you can expect a timely response. Recent AAFES customer surveys and studies showed that of those of you that had a problem with AAFES, only a small percentage actually filed a complaint. However, those that did file a complaint were much more satisfied with AAFES than those that did not. A few of the actual reasons given for not filing a complaint were: “I didn’t know about the program”, I couldn’t find a complaint box”, “I couldn’t find anyone to complain to,” or I didn’t have time so I just drove to town to a different store”. We intend to put new emphasis on this program in 2009 to ensure all AAFES customers know about the program and how to use it, plus make it easier than ever to submit a commen
Does AAFES have one overall customer comment system?