Does every firm have to send the FSA a complaints return?

April 26, 2017complaints firm FSA Return send

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Does every firm have to send the FSA a complaints return?

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Submitting a complaints return is one of the requirements on firms set by the Handbook Chapter, DISP (Dispute Resolution: Complaints).

Can my customers refer complaints to the Financial Ombudsman Service after 31 October 2004 about my firm’s activities before that date?
Does every firm have to send the FSA a complaints return?
Does every firm have to send a complaints return to us?