Does it Provide open APIs to leading email systems (e.g. MS Exchange)?
Remedy provides an industry standard 32 bit, multithreaded API as one of its numerous integration methods. The integration to MS Exchange for incoming i.e. creating incident records in Remedy from e mail content and outgoing e mail for notification purposes is inherent in the Remedy ITSM suite. We also integrate into POP3 mail, UNIX mail, Lotus Notes and other bespoke email and groupware systems.
