Does iWise provide support for configuration items with different model numbers, version numbers, and copy numbers?
Yes. In addition to viewing different model and version numbers for a referenced CI in an iWise object, you can also obtain the Product type, Generic (high-level categorization), Product/Item, Model/Version, and Vendor code by positioning the cursor on the configuration item attribute (CI alias). This invokes a function that retrieves information from the iWise CMDB and displays it in a pop-up window. You can define as many unique configuration items with different model numbers and version numbers as required, and this automated lookup feature will display the above-mentioned data associated with the CI. iWise Financial Management stores the number of copies relating to CIs in the CMDB. This allows the customer to track how many copies of the specific CI the customer has bought or are licensed, which in turn can be used by automated processes to cross-check against actual auto-discovered hardware and software in use.