Does PayPal now override a merchants “no-refunds” policy (or restocking-fee policy)?
We respect sellers’ return policies, and buyer remorse is not an acceptable justification for a not-as-described claim. If PayPal determines based on information from the buyer and information in the item listing that the item is not as described (and if the seller responds to the buyer claim), then the buyer must return it to the seller to qualify for a refund. If you have additional questions or would like to respond to PayPal’s Q&A response, please post a comment on the AucitonBytes Letters to the Editor.
