Does Q&A work better over the phone or through typed questions?
Letting the audience ask questions by voice adds immediacy and a sense of personal interactivity to your session. In small group meetings or small classroom settings this is definitely the way to go. You want to encourage a conversation with a small audience. But we don’t recommend taking telephone questions in a large audience webinar or a presentation given to the general public. Here are the reasons: • Control over what gets asked. When looking at questions coming in via typed chat, you can pick and choose which questions to address in which order. If you see the same question coming from many different people, you can answer it first and elect to spend more time on it. If you see a question that is highly specific to one person or something that is counterproductive, you can elect to skip it. • Seed questions. If things are going slowly in a telephone Q&A, you can’t pretend to have a caller. You have to be obvious about asking one of your own questions. And then you never know whet
