Does Reference Transaction mean the number of reference questions asked or reference materials used?

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Does Reference Transaction mean the number of reference questions asked or reference materials used?

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It is an information contact in person, phone, fax, mail or email that involves the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff. It includes information and referral services including print and non-print materials, databases including computer-assisted instruction, catalog and other holding records. It is vital that directional questions are not included in the count. Directional transactions involve information that aids customers in using the library.