Does the Commission have rules against “CRAMMING”?
In Decision 66967 signed on May 11, 2004, the Arizona Corporation Commission approved rules against cramming embodied in R14-2-2001 through 2011 (**LINK TO RULES**). Those rules require wireline telecommunications companies to abide by strict regulations designed to prevent cramming and promptly refund any unauthorized charges if you are crammed. The rules went into effect on July 23, 2004. The rules give the Commission the authority to assist you in resolving cramming complaints and also allow the Commission to sanction companies that violate the rules.