Does the GamwellTech Management Agent need to be placed before the firewall/NAT and does it need a fixed public IP?
No. The GamwellTech Management Agent is placed behind the firewall/NAT and does not need fixed public IP. It connects to the Directory and Authentication Server which maintains its own addressing method. All communication between the NOC site/engineer and the GamwellTech Management Agent on the client LAN occurs via the Directory and Authentication Server. This makes the entire implementation extremely secured as the GamwellTech Management Agent is not accessible directly without going through the Directory and Authentication Server.
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