Does the MCDST credential cover other areas of expertise needed by a support technician like customer service skills?
Truax: Microsoft certifications such as the MCDST are designed to enhance technical application of software. There are complimentary certifications focused on hardware and professional skills in the industry. Most of the help-desk certifications in the marketplace compliment the MCDST certification because it is a technical credential focused on supporting key technologies on the Windows desktop operating system, specifically Windows XP and Microsoft Office. This exam is targeted at resolving 80 percent of the incident requests that come in from end users running Windows XP Home Edition or Windows XP Professional. Because soft skills are an important component of a successful help-desk or support professional job role, Microsoft is co-marketing with HDI, a leader in help-desk credentials for customer service and call management. HDI is a global industry leader in help-desk credentials for customer service and call management, and has an excellent reputation in working with Fortune 500
