Erongo RED requires deposits (when consumers defaulted) in addition to reconnection fees. Why can Erongo RED not allow reasonable instalments on deposits or debts for all customers?
It is a common practice that the customer is required to pay a deposit with Erongo RED as well as the municipalities. This deposit is an amount equal to the estimated charge of not more than two average months’ consumption of electricity as determined by Erongo RED. A customer that has gone into arrears and is not in a position to pay the full amount of the outstanding account plus deposit can make an arrangement at the pay point of Erongo RED. This arrangement allows for a 50% upfront payment and the remainder over a maximum of three months. Erongo RED has up to now taken the approach that only deposits of defaulting customers needed to be updated so as not to upset the paying customers.
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