Explain the difference between a denial (interruption) and a disconnection?
When the service is denied (interrupted), the customer still has dial tone, a telephone number and the line is still active, but no incoming calls are received and no outgoing calls can be made (except for calls to the 911-Emergency line). If the customer pays the pending balance, an order to restore the service can be place with a timeframe of 24-48 hours and a restoration fee is charged. When the service is disconnected, the customer doesn’t have dial tone, the telephone number is no longer assigned to the line and no incoming calls can be received or outgoing calls can be made (at all). If the customer pays the pending balance, the service can be reconnected, but we can’t guarantee that the same number can still be issued, a reconnection fee has to be paid and a deposit must be entered into the account. The reconnection can’t be granted until a credit evaluation is performed and approved.
