Haven’t these industries developed Internet services to improve customer interaction?
Leading companies have invested in process renewal with Internet technology. The objective has been to enhance service, save costs and free human time for more value added tasks. While this is the right direction, it leaves a blind spot and underutilized business opportunities with the increasing number of highly mobile customers and the need for real time interaction. The BookIT iSMS solution complements these solutions with an efficient interactive dialog for mobile users. The BookIT iSMS solution is modular and follows a layered architecture which separates the business logic from the access and presentation technology. Internet and mobile services can be interlinked in a multi modal way e.g. reservation on Internet, confirmation with mobile phone.
