It depends on the item that is claimed for. Sometimes the item will be repaired, sometimes it will be replaced, sometimes vouchers will be sent in order for you to replace the item. Cover is for repair or equivalent replacement. If the electronic equipment cannot be replaced with identical electronic equipment of the same age and condition, it will be replaced with equipment of comparable specification or equivalent value, taking into account the age and condition of the original equipment. For equipment less than 6 months old which cannot be economically repaired, Gadgetsafe will replace it with identical new equipment, or if not available, new equipment of comparable specification and value. Items will be sent direct to the customer or, if not possible to source, will send vouchers of equivalent value.