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How are new Symantec APM customers supported?

April 26, 2017APM customers supported Symantec

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How are new Symantec APM customers supported?

1 Answer

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A. Precise is providing all support services for APM products to Symantec’s customers, including engineering modifications to resolve support cases. Customers will be receiving support from the same people and systems from which they have gotten it under Symantec. Precise will comply with the Symantec support certificate, enterprise technical support policy and support contract commitments owed to Symantec customers, along with Symantec’s standard case management activity goals.