How are Persuasion, Dialogue Skills and Mediation different from Manipulation?
“In manipulation, there’s a winner and a loser, but the loser may not realize it right away. Eventually, the loser says, I got duped—and both sides have a long-term loss. With persuasion, effective dialogue and mediation, both sides will benefit from the outcome and so will you—and so will the company. Finally, Puhn offered a lesson from the world of sports: “I’ve heard many sports coaches say they have to intimidate and berate their players to get them to be their best, but I say, ‘have you ever tried to influence them by inspiring and motivating them to want to succeed—so they can make others proud, make their community proud, and make the coach proud?’ When people act out of fear, it’s a temporary response. One day they’re going to realize they’re being treated unfairly and then you’ve lost them, whereas with hope and inspiration, you can motivate people forever. The only way to build a productive and lasting relationship is when both people feel they’re been treated with respect an
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