How are refunds handled?
A refund can be initiated by the customer or by the supplier by sending an e-mail to refund@kagi.com. The email should include the customer’s transaction information and the reason for the refund. If the refund is initiated by the customer, an e-mail will be sent to both customer and supplier, notifying them that the refund process has been initiated, and giving the supplier 10 business days to resolve the reason for the refund request. The supplier can either agree to the refund by responding to refund@kagi.com or can resolve the reason for the refund request and ask the customer to send e-mail to refund@kagi.com to cancel the refund. Kagi expedites a refund when the supplier requests the refund, when a supplier agrees to a refund requested by a customer, or in the case of fraud. If a credit card number has been used fraudulently to make a purchase, Kagi must refund the transaction. Suppliers cannot dispute refunds given for reasons for fraud.
The taxpayer can elect to have their refund mailed to the address on their tax return or directly deposited into their bank account. However, La. Revised Statute 47:1520.1 requires taxpayers filing their individual income tax returns using federal/state e-file and electing direct deposit of their federal refund to also select direct deposit for their state tax refund.
In the event that a product is found to be defective or the product description misrepresents the product a refund may be issued. Issuing refunds is at the discretion of the Vendor and/or the Renderosity MarketPlace staff. Refunds will be issued only after the Buyer has worked with the Artist to fix the problem. When a refund is issued, the Buyer is responsible for deleting all files using the product and may not distribute the product. Refunds or replacements will only be issued within 30 days from the original date of purchase. In the event of a duplicate purchase Renderosity will issue refunds as needed.
All refunds are made between the Buyer and Seller. We tell Buyers that refunds are handled in the following manner: You shall allow a Buyer not less than 24 hours once an item is received to contact you regarding a return and not less than three (3) business days for them to package and ship the item back to you. If you wish to allow them more time, you may do so by stating this information in your return policy in the Ecommerce Policies and Payment Methods area of your account. Any restocking fee must be outlined here. In the event of a chargeback, you should contact the Buyer to see if there was a problem with the purchase and work with them to rectify the situation. In any event of Charge Backs or Returns, Seller shall not be entitled to a refund from GoAntiques of commissions paid. We ask that you return the buyer’s money within five days of the refund request.
