How are request and overdue notices delivered, and how often?
Request notices are sent by e-mail (if a customer’s account has an e-mail address) or by postal mail to San Diego County Library customers once requested item(s) have arrived at a library branch and are available for customers to pick up. Requested items are held in the branch for customers for 10 days. Courtesy overdue notices are sent by email (if a customer’s account has an email address) or by postal mail to San Diego County Library customers once an item has been overdue for more than 14 days. A second courtesy notice will be mailed when the item is 28 days overdue.
