How can a franchisee investigate complaints against a franchisor?
A franchisee can obtain information about consumer complaints against a franchisor by consulting the Better Business Bureau or by making a request in writing to the Federal Trade Commission in Washington, D.C. under the Freedom of Information Act. The request should be made for complaints received nationwide, as franchisors may have changed the name and/or locations of their franchises in order to avoid the build up of complaints in a single geographic area.
