How can Business Logistics help improve my Companys Customer Service Problems?
We work to get to the heart of the matter, to determine the real causes of problems and why the actions to date haven’t worked. This process involves looking at communications within the company and outside to the carriers that handle your shipments to find out if there are breakdowns that are interfering with the smooth and efficient flows of information and goods. Business Logistics services also compare carrier capabilities with customer expectations to assure that the right carriers are being used, and we evaluate ways to better coordinate shipment bookings and commitments with all parties involved. One of the most effective tools we use is to develop standard operating procedures for each carrier used to assure that they know precisely what to do and who to contact when anything occurs that has the potential to interfere with their planned and agreed upon handling of your company’s business. This plan includes whom to contact and when to do so as well as corrective steps that they
