How can hospitals obtain information about HFS medical assistance programs eligibility after hours, on weekends, and/or holidays?
HFS has established the Automated Voice Response System (AVRS) for client eligibility inquiries. The toll-free telephone number (800) 842-1461 is available 23 1/2 hours a day to allow providers to access client eligibility information through the use of any telephone. To utilize the AVRS, the provider must have the participants recipient identification number (RIN). Eligibility information consists of whether the participant is eligible for one of HFS’ programs, and in which program the participant is eligible specific to the date of service in question. Public Act 88-554 mandated HFS create a statewide electronic Recipient Eligibility Verification (REV) system. The REV system is available to enrolled providers throughout the state. The REV system utilizes various clearinghouses, known as REV vendors that have direct telecommunication line access into HFSs databases. Additional information on REV system and vendors is available at http://www.hfs.illinois.
