How can I check to see if I have used the PayByPhone system correctly?
A simple way to check whether your parking transaction was successful is to call 0844 844 9997. The system will recognise your phone number and prompt you to extend your parking session if it has been registered on the system. If you choose to extend your parking time, the extra parking time is charged at the normal rate for the car park. The service charge is 10p. If there is no record of any parking session, it will ask you for a location number to commence a parking session. Alternatively, you can opt to speak to a customer service advisor, who will be able to confirm whether or not your initial payment was registered.
